I just adquired a premium license key and... ???

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kadalian
Joined: 07/06/2014 - 11:55
Thu, 11/08/2018 - 01:18 #1

I just adquired a premium licensed key and it says expired 12/10/2018... I don´t understand this, I just buy it and its just expired?...

Bot Version: 
Last
Release Type: 
Public
Sequence Used: 
don´t know
Sequence Settings: 
don´t know
Custom Script Used: 
Mine
Custom Pickit Used: 
Mine
FastMode Settings: 
Yes
Avoidance Settings: 
asdf
Frequency Of Apparition: 
10%
Issue Description: 
asdf
Reproduction procedure: 
asdf
Logs: 
d
cyp123
MODERATOR
Joined: 12/26/2015 - 19:41
Thu, 11/08/2018 - 02:05

You buy coins.
You then use coins to acquire a license.

If you have not *renewed* the license with the coins then i suggest you do so.
If you used coins for a brand new premium license and it says 12/10/2018 then that would be quite odd as we are in November, but crazy things happen and In that case use contact us form found on the footer of the webpage.


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kadalian
Joined: 07/06/2014 - 11:55
Fri, 11/09/2018 - 16:50

I wrote you yesterday and I don´t have any notice about my problem...


cyp123
MODERATOR
Joined: 12/26/2015 - 19:41
Sat, 11/10/2018 - 03:55

No-no. If you used the Contact Us form then it goes straight to the higher ups - Developers.
They are only ones who see the message and are only ones who can address it.
We, moderators or any other user, don't have any access to your licenses/account.


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kadalian
Joined: 07/06/2014 - 11:55
Sat, 11/10/2018 - 11:27

Ok I´ll wait then, thanks


kadalian
Joined: 07/06/2014 - 11:55
Tue, 11/13/2018 - 02:18

Why, 6 days after, I don´t have any answer?... I will denied my payment, isn´t so much but...


cyp123
MODERATOR
Joined: 12/26/2015 - 19:41
Tue, 11/13/2018 - 04:30

Maybe people are busy or have lives?
If you are going to chargeback because of 5 eur then thats a bit harsh.
I'll try to contact ComMan.


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kadalian
Joined: 07/06/2014 - 11:55
Tue, 11/13/2018 - 14:26 (Reply to #7)

I thought this is their job man in the moment you are receiving a pay for something its your job, you know?, and I only wanted to know something about that...


ComMan
ROS BOT
Joined: 03/20/2014 - 17:34
Tue, 11/13/2018 - 04:39

Here is the answer you got by email (dra*****@y*****.es) on Friday 11/9

Hi

 

This means 10th of December (dates are formatted with English format)

 

Cheers


NO support by private message.

Support must go through forums
Support - Beta

kadalian
Joined: 07/06/2014 - 11:55
Tue, 11/13/2018 - 14:28 (Reply to #9)

thanks for the aswer ComMan, But I still don´t understand what is the problem... This means 10th of December (dates are formatted with English format), is this why I have a Offline message in my recent serial buy?...


cyp123
MODERATOR
Joined: 12/26/2015 - 19:41
Tue, 11/13/2018 - 15:27

Any time you are not using the License key it will show you offline. You can't br active if the key is not in use.
Makes sense, yes?

You need to insert the license key into the bot. Bot gui - Global settings.
License or License key line.

So all in all - there was no issue with your license key
You mixed up Expired vs Expires.
One is past tense - already happened.
Other is future tense - happening or coming in the future.


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kadalian
Joined: 07/06/2014 - 11:55
Wed, 11/14/2018 - 11:38

cyp123, really thanks, its solved, and sorry for my bad English, really appreciated...
 


neilldorfling
Joined: 07/17/2017 - 09:00
Thu, 11/29/2018 - 15:09

wtf, lol. 
is there need to adjust the license page to be more "understanding" ?


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